A Willy Update – Illness And Our Experience With In Our Hands Rescue

by Valerie, Mom Knows It All

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You may recall that we recently rescued a cat, and that we welcomed Willy into our family on April 22. He seemed to be settling in nicely. I noticed an occasional odd noise, and that his tooth occasionally caught on his lip, but didn’t make a ton of it at first, figuring every animal has their little quirks. We started getting to know him and it didn’t take very long at all until we were all madly in love with him. Wanting to be a good pet parent, I’d made an appointment with the vet for a well checkup. I wanted to establish a relationship with the vet for Willy, and to establish care for him. Also, I wanted to have him checked out. Considering I’d been told he came from Cairo just one week prior and was lucky to be alive, and considering what I read about treatment of animals there, I thought it the right thing to do. I did not expect to have anything major go wrong. I couldn’t have predicted what I was told if you told me it was going to happen because I wouldn’t have believed it.

Willy’s well appointment was scheduled for Thursday. Over the preceding weekend we grew to be a bit concerned because some odd breathing and a very distinctive cough that reminded me of a child with croup kept occurring. So the vet had us come in to the office on Monday May 8. I explained my concerns and asked him to check Willy out. I also asked him to confirm Willy’s age (I’d been told he was one year old) and that Willy had in fact been neutered, since the sparse medical paperwork I received didn’t have any definitive information on anything except a couple of vaccinations and even that wasn’t very clear.

One of the ways to estimate a cat’s age is to check their mouth. When the vet opened Willy’s mouth I saw him visibly look concerned and surprised. I was easily able to see right into Willy’s mouth myself at that point. As I looked directly into Willy’s mouth I heard the vet’s words echoing around my head. “This cat has suffered trauma to his head”. I knew what that meant in my head and awful images of faceless people doing horrible, cruel things immediately came to mind. I tried to stay strong and not to cry, failing and finding myself once again crying in the vet’s office.

The vet said that all of the damage in Willy’s mouth was bad, red as the reddest ground meat you can imagine. He had a really bad infection in his mouth, where he had been abused. Continuing with the exam, the vet discovered that the infection was not limited to Willy’s mouth. He also had a bad infection in one of his ears (same side as the mouth injuries and infection) and an upper respiratory infection. Apparently like with people, the mouth and nasal passages of a cat are connected. And that wasn’t the worst of it. I was told that the damage in his mouth was beyond repair, and that Willy would require extensive oral surgery, and that he would likely lose everything on the damaged side of his mouth. The first step was to start dealing with the infection. If not treated, the infection could spread and Willy could get even sicker. To that end, the vet prescribed oral antibiotics and medication for his ear. The vet also confirmed Willy was likely in a degree of pain, so he prescribed a painkiller as well. The vet did confirm Willy was neutered, and estimated him to be approximately two years old. The age did fit with what little I could see on the paperwork the rescue had sent.  The visit to the vet that day cost $306.18. I was told the oral surgery alone would start at $400-500 and that they wouldn’t know how expensive it would actually wind up being until they had Willy under and were able to get into his mouth. My mind reeled at the information I’d been told and my heart hurt for my poor baby. I took him home and set about the job of trying to keep him comfortable and getting the medication in him so he could get well.

Once home, my mind was overrun by concern for the pain Willy was in, and concern for how we would be able to afford to get Willy the care he needed. I decided to reach out to In Our Hands Rescue of New York, which is who we adopted Willy from. I sent a detailed email explaining what was going on. I included copies of the receipt from the visit to the vet’s office.

(Please click on an image if you need to see it in a larger size.)

Willy email with rescue

The rescue sent a reply that surprised me.

I know words can be misinterpreted, but I took the “believed to be injured” portion as an insult and that they doubted me. “As I saw from the vet records”?! There weren’t any records of anything except a couple of shots! And those records were barely legible! Cannot guarantee health? All they had to do was open his mouth!!! He’d only been in the country for one week according to them and it was obvious the injuries and infection was raging rampantly in his mouth, it wasn’t new so he either had it when they got him or it happened when he was with them. It didn’t happen when he was with me. And I couldn’t believe my eyes, return Willy? No way! We’d already fallen in love with him and the last thing that this poor cat needed was to feel abandoned. So I replied again.

Willy email with rescue

To which they replied what I perceived as a placating response.

Willy email with rescue

So according to my understanding of the English language, this is what I got from our email exchanges.

  • The rescue didn’t necessarily believe that Willy had been injured.
  • The rescue was unwilling to help defray any of the mounting medical expenses at all. But they were willing to ask me to abandon our new family member so that she could pay for the treatment in New York, which was surely more expensive according to them. Would she even in fact get the treatment Willy needed, or would she let the cat be adopted out to another unsuspecting family? And if she was willing to pay for treatment, why not just offer to send something to my vet?
  • Her final email indicated she would visit with any remaining animals as soon as possible. What about the ones that had been adopted? Were their lives not valuable enough to check in on?

I had to take Willy back to the vet this past Friday May 12. He did not seem to be improving as we’d hoped he would, and in some ways seemed to be a little worse. The visit cost us another $225.53. The vet did an xray and was able to thankfully confirm that the infection hasn’t gotten into the lungs and caused pneumonia yet. The vet suggested we change antibiotics, and that we add something to his food to boost the immune system.

I love the vet and know Willy needs the care. But unfortunately we cannot afford to go back again anytime soon, we must pay our other bills. So now we have to literally pray that Willy starts getting better. And we have to pray that we can figure out a way to somehow come up with the money for the oral surgery.

I adopted Willy with the implied understanding he would be in reasonably good health. I don’t consider $700+ in the period of a week plus at least $400-500 minimum still to come reasonable expenses. I don’t feel the rescue should have let any animals from there be adopted until they had been checked out here. I mean, clearly the standards of ethical treatment to animals varies greatly between our two countries. (And for the record, I did try to reach out to the agency in Egypt via their Facebook page but they didn’t reply to my message.)

I had actually gone to the trouble and expense of signing Willy up for pet health insurance, in case he got ill after we adopted him. I wanted to be prepared in case the time ever came where we had to use an emergency vet or contemplate expensive procedures. Sadly, the current problem is considered a pre-existing condition, which the policy does not cover.

Willy Petfinder listing

This whole situation doesn’t make sense. I love Willy and have no intention of giving him up. But I did have the right to know that there were or could be major medical issues, so I could choose whether or not to adopt him knowing how expensive treatment could be. Now I feel brokenhearted knowing we cannot get Willy the oral surgery because we simply cannot afford it. So my baby has to deal with the pain until we can figure something out. It’s heartbreaking. This poor cat has been through enough already and deserves to sit in his new bed and feel content and safe and healthy.

The In Our Hands Rescue claims they will help animals anywhere. They state that their desire to help animals in need is not defined by geography. They were even featured on WPIX11 a few weeks before I adopted Willy. I am sure that they do actually want to help animals on one level. I am also a bit sure they saw me coming from a mile away, me and my tale of sorrow of how I’d just had to unexpectedly put Jules down, and they happily charged me double their advertised going rate. That’s right. Double the rate listed on their website. And never once checked my references.

So why am I writing this? Because I felt I needed to share this experience. I would have never thought we’d wind up in this position. I would have asked other questions and made my decision based on those answers. I am angry and disappointed that the rescue will not help in any productive and meaningful way, and that they have refused to help with the medical costs. But even more than that, I am afraid other families that rescue a pet brought over from another country from this agency will find themselves in a similar situation to the one we are in. I adopted Willy because I was really missing having a cat and I hoped he could save me from the heartbreak of missing Jules. As it turns out, it looks like we’re saving each other. People are supposed to feel good about working with a rescue and adopting a pet. This experience has left a really bad taste in my mouth regarding rescues. You can bet if I ever find myself considering rescuing an animal again I will be a lot more cautious.

Please check into who you adopt a pet from. If adopting a pet, please confirm the animal has been checked by a vet recently and ask to see that paperwork. And finally, please be sure to ask any question that crosses your mind, no matter how minor it may seem. If a rescue can check we as potential adopters out then we should be able to check them out. I’m sharing my story so if someone is checking this rescue out they’ll know to be very careful.

If you want to read more about my experience with this “rescue” after adopting Willy, check out the following links.

Post #1  published 05/16/17.

A Willy Update – Illness And Our Experience With In Our Hands Rescue

Post #2 published 06/13/17.

Willy Update – Still Sick & Needs Surgery ASAP And How In Our Hands Rescue Of NY Makes Me Doubt Everything

Post #3 published 06/21/17.

Willy Update And A Public Response To In Our Hands Rescue Of NY


RObin Rue May 16, 2017 - 6:13 pm

I am SHOCKED they are not helping you at all with his care. It is up to them to make sure you got a healthy pet.

valmg May 17, 2017 - 11:36 am

Exactly! While I understand they could miss something minor, this is not minor. And all it would have taken to see it is opening his mouth! There was no disclosure that Willy was sick so I trusted the rescue to give me a healthy pet.

Stacie @ Divine Lifestyle May 16, 2017 - 6:31 pm

Oh wow. That is so awful! Poor Willy and poor you! While I’m so sad to hear that the rescue isn’t doing anything to help, I’m not surprised. Most rescues don’t do anything after the adoption, even if was something on their end. =(

valmg May 17, 2017 - 11:35 am

The thought that this type of behavior would be standard practice for a rescue is truly troubling.

Colleen Lanin May 16, 2017 - 6:46 pm

Oh my gosh! The universe is not being kind to you with pets lately. I am so sorry to hear that Willy is in such pain and discomfort. I hoe you’ll be able to get him all fixed up. It’s a shame that they rescue won’t help.

Jen Rattie May 16, 2017 - 6:51 pm

I am calling SUCH BS on this one! That rescue should be ashamed of itself. If they can’t get a decent vet checkup for their animals, then what the heck are they doing even running a rescue operation? And then when they hear something is wrong, the back handedly call you a liar?! Seriously. WTF.

valmg May 17, 2017 - 11:33 am

I completely agree, that’s exactly what I think.

Tammy May 16, 2017 - 8:51 pm

I don’t think they are saying that you are lying about Willy’s injuries. I do wonder if they might think the injuries occurred AFTER Willy left their rescue.

I needs to be made clear where the vet check occurred. Was it in Egypt or the States? Surely they have their pets checked out stateside before they are adopted out? Do these pets have to be quarantined before they can enter the States?

Unfortunately, this happens a lot. I adopted two cats several years ago from a rescue. Two weeks later one of the cats was diagnosed with a disease that it died from a week later. It was a week of vet’s bills, with this cat being in the animal hospital. Because it’s a non-profit, and because you gave a donation, you can’t compare it to purchasing a pet
from a breeder or even a pet store.

But what Willy is experiencing is an INJURY, not an illness, correct? For them to not get a vet to check their animals immediately before that animal leaves their rescue is, in my opinion, poor practice.

And the reason they are willing to take Willy back, and then give him the medical attention he needs, is because they will re-adopt him back out and collect another donation. And I bet they can write his surgery off on their taxes.

My only suggestions would include:

1. Set up a Go Fund Me for Willy.

2. Tell them that you were charged double the amount for your donation, and ask for the excess to be returned. Point out what their website says, vs. what you were asked to pay. Also, did they really pay the flight costs for a single cat to be flown from Egypt? Or were there many animals flown from Egypt to New York.

3. Be thankful that Willy came to you and that you are able to give him the love he needs as he heals from the infection, and have faith that a way to pay for the surgery will be made available.

4. Contact the BBB in New York.

5. Contact WPIX11 and share with them your experience.

Pam May 16, 2017 - 9:22 pm

Poor Willy! I feel so bad for him and I am so sorry your family is having to deal with this. How emotional for all of you.

Liz Mays May 16, 2017 - 9:46 pm

Oh wow, I’m sorry Willy is having such severe health problems. The rescue should have definitely been able to catch this earlier. If he was still there, they may have never noticed his issues. You really did save his life by getting him out of there.

Meagan May 16, 2017 - 10:06 pm

I am so sorry you are going through this. It is so hard when your pet isn’t well.

Maureen @ Wisconsin Mommy May 16, 2017 - 11:32 pm

So the insurance says it is preexisting but the rescue claims it isn’t. Convenient for both of them, huh? This is horrible and puts you in a rotten position. The rescue needs to step up and do the right thing here.

valmg May 17, 2017 - 11:33 am

I wish the rescue would do the right thing. The whole way they handled this and apparently bringing the animals over without checking them is troubling.

Amanda Love May 17, 2017 - 5:26 am

This is shocking, definitely. It’s tough when our fur babies are in need of care and medical assistance especially when you’re following a strict budget and can only do so much. I just cannot believe the way that adoption/rescue center handled your concern.

valmg May 17, 2017 - 11:32 am

I’m astounded myself, it just isn’t right.

Jaime May 17, 2017 - 9:38 am

I agree with so many comments already, but also take note of Tammy’s comment. A GoFundMe is not a bad idea. I would also reach out to the insurance company and see if they’d be able to help further because you purchased the insurance not knowing that Willy was sick or injured. Talk to your vet about a payment plan – even shop around for vets. (We did this for our cat. I was with the same vet for 8 years, and I moved her to a newer vet over the holidays.) You may also look into other rescues in your area – no kill shelters – that might be able to offer financial assistance for Willy’s care. Good luck (and I hope he heals quickly.)

Marcie W. May 17, 2017 - 12:53 pm

First (and most importantly) Willy is so very blessed to have you, Val. You are his angel, no matter what the future holds.

As someone that spent $2700 on emergency surgery to save our dog’s life when he was just 6 months old, as well as $150 every month for anti-seizure medication due to his epilepsy, I completely understand what you are going through both emotionally and financially.

Shame on this “rescue” for not ensuring the pets they care for are healthy and well. That should be the immediate priority when an animal comes to them, in fact, I would look into state laws regarding pet sales and adoption. They may be legally liable.

You and Willy will be in my continued thoughts.

Dennis May 17, 2017 - 1:55 pm

Don’t let them get away this this. I hope they have more at stake than a little PR. New Jersey had some strict laws the last time I checked and doubt NY will be any less.
That said, it may not be easy because”Our Hands” has a less than stellar history.
Give me a day or two to look for some help.
This is a far as I got today.
That link brought, https://greatnonprofits.org/org/in-our-hands-rescue?gclid=CjwKCAjw6e_IBRBvEiwALor_WHwMeYFCAlUQt83Iuv8QJI8o5HEGREp-QW271upV7KG-4d2mZcFB0xoCaH8QAvD_BwE
Check out the Community Stories there.
I’ll see what else I can dig up.

Hang in there,

Our Family World May 17, 2017 - 3:33 pm

How upsetting! After you have spent time with Willy and made him part of the family, they want you to give him up again so he can get care? No way. I have read a lot of stories of people taking in rescue animals and did not have any issue with them. However, yours is a different case. I hope you get to find a vet that would help you with his illness and not have to break the bank. And I hope Willy gets better soon.

Seattle Travel Blogger May 17, 2017 - 4:37 pm

This is such a coincidence, reading this article. My sister is going through a rough patch with a dog she adopted.
May have a liver problem or other ailment that she is hoping to come to understand and successfully treat.

Debbie @heartandsoulco.com May 17, 2017 - 7:40 pm

This breaks my heart ❤️ on so many levels. If I can help get this resolved my email is available to you with this comment. A rescue is there to take care of an animal.period. This place sounds more like a broker only there for the$$$

Rosey May 17, 2017 - 9:52 pm

Oh no. ?I def. wouldn’t consider sending him back either. Not for a second. They don’t sound trustworthy to me from these correspondences. Poor little sweetheart. I’m hoping this has a happy ending for your finances and for Willy too!

Dawn McAlexander May 17, 2017 - 11:31 pm

What a horrible story! This place should be investigated to the fullest extent. They obviously don’t care what happens or has happened to the animals in their care. They are a horrible, horrible agency.

Kristin May 22, 2017 - 3:13 pm

Oh no!! This is just the worst, I’m so sorry this happened to you guys!!

Rach Ferrucci May 22, 2017 - 8:23 pm

Oh my, this is terrible for you and for Willy! I wouldn’t let it go. The rescue place should have given a full medical record and this shows us we need to be more proactive and demanding when we adopt pets. I hope you get some help and most importantly I hope Willy gets better


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